Computers are complex devices. 

Computers can often cause someone to panic when something out of the ordinary happens. 

We understand the fustration that customers feel when they have been sold an item that does not suit their needs.

We are computers engineers, not salesman.  We stock equipment to speed up our computer repair service.

We would prefer a customer to ask for our advice rather than to visit us later with a problem that we can't resolve.

We will even recommend other suppliers of equipment as we don't class a referal as a sale missed.

Good honest advice paid off so far.  So we continue to offer such a service.